Free Shipping to Portugal
Fast delivery: 3 to 6 business days
1. RETURN (Right of free resolution)
All delivered items can be subject to a return and refund request, ONLY by defect of the product, within 15 days.
For the return to be accepted, the return note that is on the back of the delivery note must be duly filled in. The defect must be identified and located clearly.
You will also need to leave the telephone number and contact email as well as the appropriate time in case it is necessary to clarify any doubts about the return.
The return must be made in its original packaging with all its accessories, labels, instruction manuals and other documentation. Add the Delivery and Return Note to the item (s) you wish to return.
The refund, after validation of the reason for return, by default, will be made up to 7 working days after receipt of the product in our facilities.
This will be done in the same payment method used for the purchase. In the case of payments made by Multibanco, the refund will be made by bank transfer using the IBAN associated with the Client Account. If you do not have IBAN filled in the Client Account, you must do so at www.B-Mum in your Client Area.