The conditions of sale are agreed between the Company Monica Ferreira – Unipessoal, Lda, hereinafter referred to as “B-Mum”, with business headquarters at Frossos Business Complex – Pavilion nº 7 Lugar da Goja – Frossos 4700-155 – Braga and between any person who wishes to make a purchase through the B-Mum website, hereinafter referred to as “user”.


The present conditions aim to define the general conditions of sale, established between B-Mum and the User, from the time of ordering and the various services provided such as the methods of payment and the conditions of delivery.

  1. ORDER

The User may place the order online, on the B-Mum website ( or via telephone (+351) 966 662 304 / (+351) 918 322 055 or through the email

To finalize your order, the User must identify themselves indicating their email or their Client number and password, in case they are already a user.

In the case of a first order, the user must create their customer account by filling out registration form where the user must fill out all the requested data in the required fields, duly marked with an asterisk. Following this registration a customer number will be assigned to you.

By placing your order, the User acknowledges the general conditions of sale, prices and description of the articles contemplated in this transaction. These general conditions of sale shall be the only applicable between the two parties.

All orders placed will have to be paid in advance, through the following payment methods: Visa card, MasterCard, Online net, PayPal, or Bank reference.


Orders will be shipped to any part of the world, but depending on the place of delivery, the shipping costs that will be generated at the end of the order will be added.

For Portugal mainland the shipping will be free.

Shipping to international destinations may be subject to customs tax or import tax that differ from country to country and whose value we cannot predict. You should contact your local authorities for more information.

The average delivery time is three (3) to six (6) business days. Any delay in the shipping of articles, compared to the estimated dates presented, does not give the Client any right to compensation.


Credit card (Visa, MasterCard and OnlineBanking NET)

Paypal The User will be automatically forwarded to the PayPal site, where he must carry out his authentication and validate the payment.

After validating the Paypal payment, the User will return to the payment page on the B-Mum website to validate their purchase.

With PayPal, Customer’s financial information is never communicated to B-Mum. PayPal encrypts and secures the customer’s credit card number permanently.


By choosing this method of payment, an ATM reference will be generated and the Client will receive by an SMS and an e-mail with the data to make the payment in an ATM or Homebanking service. After the order has been taken the user will have 3 days to make the payment. If payment is not made within the period indicated B-Mum reserves the right to proceed with the cancellation of the order.


The prices of the products on the B-Mum website are presented in euros, with taxes and fees included. The prices shown have the VAT applicable to the day of the order. Any modification of the applicable VAT rate will be reflected in the prices of the articles. Prices and specifications are subject to change without notice. Even if B-Mum seeks to ensure that all prices listed on your site are correct, errors may occur.

Upon completion of the order any price error that may be displayed on the site due to technical anomalies will be detected. In this situation the User will be contacted. If the price of the product presented on the site is in reality lower, the difference is returned. If the price is higher, the customer will be contacted and can accept or cancel the respective order.

  1. REFUND – RETURN (Right of free resolution)

All delivered items may be subject to a request for refund within 30 days of receipt of the order. The refund will be made up to 20 business days and will be made in the same payment method used in the purchase. In the case of payments made by ATM, the refund will be made by bank transfer using the IBAN associated with the Client Account. If you do not have IBAN filled in the Customer Account, you must do so at www.B-Mum in your Client Area.

Used and unlabelled items will not be accepted and must be returned in their original packaging with any accessories, instruction manuals and other documentation.

The return must be accompanied by the Delivery Note duly completed using the following steps:

– Indicate the quantity to return of each article and the respective code associated with the reason for the return.

– Add the Delivery Note to the article (s) you wish to return.


All existing computerized records kept in B-Mum’s secure computer systems shall be considered as proof of communications, orders and payments made between the parties, in accordance with the legal provisions and shall allow the sums to be claimed in the order confirmation email. This validation is valid as a signature and acceptance of all operations performed on the B-Mum site.

The User who does not have a Customer number must register in order to proceed to the creation of his Client Account, following all the steps described above in item 2, Orders.


In any of the stages of accessing the site, from the ordering process to the delivery or other subsequent services, B-Mum only has a media obligation. All warranties and any liability for the inconvenience or damage inherent in the use of the Internet network, in particular, a service interruption, an external intrusion, the presence of computer viruses or any case of force majeure classified by the jurisprudence of the courts are excluded. , To the extent permitted by applicable law.

All items sold are described and presented on the site as accurately as possible. If, despite all B-Mum’s precautions, errors occur on, it will not be held liable for that fact. Except in case of guarantee, any operation between B-Mum and its Users, not disputed within 6 months, cannot give rise to any claim.

B-Mum reserves the right to modify, at any time, the information and commercial offer presented. Every effort is often made to ensure that the information presented is free from typographical errors. However, in case the information presented does not correspond to the characteristics of the product, the user will be informed and will have the right to cancel his purchase. Whenever an anomalous situation is identified this will be corrected as soon as possible.


By registering or ordering on the B-Mum site, some personal data will be requested from the User, which will be processed by the user. For more information you should consult the “Privacy Policy”


B-Mum branded products are protected by copyright, trademark, or patent. All these elements are the exclusive property of B-Mum.


The General Conditions of Sale presented constitute the entire agreement between the parties in reference.

If one of the clauses becomes null and void, by virtue of a legislative, normative or sentence change, this should in no way affect its validity and respect.


The conditions set out apply throughout the duration of the services offered by B-Mum. All articles unique to the site are valid up to the limit of available stocks.